Terms and Conditions
Italian company: Arenafinswim, limbiate (MB) num tel 00393331873991
Tax identification
VAT ID: 09080560965
Bank details
Bank name: BANCA PICCOLO CREDITO VALTELLINESE, SOCIETA' COOPERATIVA (ABI: 05216)
Account number / IBAN: IT31J0623001633000015801296
Bank sort code / BIC SWIFT: CRPPIT2PXXX
Account holder: Arenafinswim di Valter Mazzei
World Contact
Arenafinswim has contact persons in every region/country. You can contact them and ask info about products,payment and delivery.
Asia
Contact person name: Kim Gain
Mail address: belle0406@naver.com
Telephone n.:+82-10-5844-4613
Japan and Asia
Contact person name: Mary Yamaguchi
Mail address: arenafinswimjapan@gmail.com
Telephone n.: +819018436490
Korea
Contact person name: Kim Gain
Mail address: belle0406@naver.com
Telephone n.:+82-10-5844-4613
Colombia
Contact person name: Tenda Faro, Mauricio Fernandez Castillo
Mail address: mauroferk87@gmail.com / tienda.elfaro@gmail.com
Telephone n.: +57 3016075164
Egypt
Contact person name: Barouki El Saied
Mail address: sssbaroky@yahoo.com
Telephone n. whatsapp: 00393483784139
Contact person name: Sami Banoub
Telephone n. whatsapp: 00201204448181
Qatar
Contact person name: Barouki El Saied
Mail address: sssbaroky@yahoo.com
Telephone n. whatsapp: 00393483784139
Middle East
Contact person name: Sayed Baroky
Mail address: sssbaroky@yahoo.com
Telephone n.(wtp/viber):00393804721114
United Arab Emirates
Nika Sports & Organizations LLC
Gungor Erkan
GSM +973 38890018
Email: gngrerkn@nikasports.net
Latin America
Contact person name: Tenda Faro, Mauricio Fernandez Castillo
Mail address: mauroferk87@gmail.com / tienda.elfaro@gmail.com
Telephone n.: +57 3016075164
France
Contact person name: Camille Heitz
Mail address: camilleheitz@yahoo.fr
Telephone n.: +33618194638
Greece
Contact person name: Lykorgos Katsiaras
Mail address: lykoskatsiaras@gmail.com
Telephone n. WhatAPP: 6983075957
Indonesia
Contact person name: Reinhard Thomel
Mail address: mathiusreinhard@ymail.com
Telephone n. WhatAPP: +6281210666232
Spain
Contact person name: Silvia Barnes
Mail address: arenafinswimspain@gmail.com
Turkey
Nika Sports & Organizations LLC
Gungor Erkan
GSM+90 542 3311025
+90 542 3311017
Email: gngrerkn@nikasports.net
Payment
The Payment is possible through wire transfer (IBAN). You can find all the information in the "contact information" page.
It's possible pay with PAYPAL and also with Credit card through paypal even you don't have account it's possible use this service.
GESTPAY:
GESTPAY : it's possible pay with all credit cards , if this could not work we can use also SUM UP
SUM UP: with sum up We can send You link online to pay with your credit card, as You are using a POS. it's easy and safety.
Delivery information: We ship in all the World
Delivery is provided by DHL, a wordlwide mail carier with a very fast and precise service that will send out products to your address.
Deliveries may have different costs and depending on different destination countries:
- Italy: It's a service provided for italian addresses.
- UE 1: It's a service provided for the following European countries: Austria, Belgium, Finland, France, Germany, Greece, Spain. Transit Time:
- UE 2: It's a service provided for the following European countries: Croatia, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Slovakia, Slovenia, Switzerland.
- Extra UE: for the other countries that don't appear in the previous list, are not part of CEE and need to use this delivery method.
-Russia: only for Russia private address will be used Post. It's possible use DHL (faster delivery) but to farm or shop address with vat recognised. The cost is the same.
Change size
You have to right to change your swimsuit size from the contract within 14 days from the date the last product was received using all "return" rules.
Within 14 days from the date the last product was received is possible change also model of swimsuit.
Delivery costs of returned goods must be paid by customer (except option "delivery and return").
Return
You have to right to withdraw from the contract, without stating a reason, within 14 days from when you or any appointed third-parties receive the product or if several products on one order are delivered separately, from the date the last product was received.
Delivery costs of returned goods must be paid by customer (except option "delivery and return").
In case of withdraw will be not refunded delivery cost made by us to send product but only product price.
In case of reimbursement request with bank transfert, cost of bank transfert to refund will be charged on total refund. In case of reimbursement request with PAYPAL cost of transfert will be free.
The returned goods, must be never used, perfectly stored in their original packaging, including any tags, etc. In cases where the goods are in bad conditions, and the tags are torn, no refund will be made. Delivery expenses for the returned items will be charged by the purchaser
Delivery and return option: if You buy this delivery You can ask a DHL import courier to change size. If You don't need change size We will refund a part of this. You need to ask this refund within 40days from payment of your order writing an e-mail to info@arenafinswim.com.
Defects products
If you have received an incorrect or damaged product, please contact info@arenafinswim.com and we will send you information about how to change or request a refund for the purchased product.
We remember to our customer that defects could not be a cut or hole made by use of swimsuit.
Daily offers
In daily offers page you can find new products with discount or good price ready to deliver to your address in few days. It's not possible change size of swimsuit with the same price (contact info@arenafinswim.com to have more informations ), and it's possible refund within 7 days from You receive in your address.