The right of withdrawal is regulated by law and the customer-consumer (ie a person who buys goods for purposes not related to his professional activity, or does the purchase by indicating in the order form a VAT number ) has the right to rescind the purchase contract for any reason. To exercise this right, the customer must send Suavis SRL communication by registered letter within 10 working days with effect from the date of delivery of the goods. Note: May not exercise the right to cancel customers who purchase with VAT.
Mode of withdrawal
The right of withdrawal is subject to the following conditions:
The products must be returned intact and in original packaging, storage conditions storage conditions on the label; the shipment until the certificate of receipt in our warehouse is under the responsibility of the customer; Suavis SRL is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments.
The product must be returned to Suavis SRL within 14 days together with the authorization form received.
Without prejudice to any repair costs for damage to the original, Suavis SRL will refund the customer the full amount paid for the product within 14 days of return of goods, by bank transfer and the Buyer shall promptly provide the bank on which to obtain reimbursement (IBAN code of the customer).
When claim of withdrawal
The right of withdrawal is lost for lack of the essential integrity of the property (the packaging and / or its contents), in cases where Suavis SRL finds:
- Use of part of the property;
- Damage to the product for reasons other than transportation.
In the case above, Suavis SRL will return to sender the property purchased by charging the same shipping costs.