Billing, withdrawal, replacing and refund

The sale is considered concluded only once the payment has been received.
The order will be canceled if the sale is not completed within 5 working days.

Normally shipping takes place within one business day. There may be slight delays in holidays or for reasons beyond our controll: strikes of the carriers and / or problems with the couriers.

our sales are without obligation to issue an invoice (Art.22 paragraph 1, DPR633 / 1972 and Art. 2 DPR696 / 1996).
If you need the invoice, you may request it when purchased or at least by the last day of the month in which the purchase was completed.

the buyer has the right to change his mind and return the purchased item within a period of 15 days. In this case the object must be sent back intact in its packaging, as it was received.
The shipment must be payed by the buyer.
The reimbursement will take place in the agreed manner after we have received the item and checked the integrity.

if the received object is defective, it can be replaced or the amount may be returned.
In case of failures due to inexperience or incorrect use, there is no refund.
In the event of a replacement request due to a purchase error, the return costs will be borne by the buyer.

In any case, contact us by e-mail to arrange.