Right of withdrawal under article 5 of Legislative Decree no. 206/05 (Consumer Code) for the protection of consumers, regulating distance contracts.
The customer has the right to withdraw , if the product does not meet thei demands , without penalty and without specifying the reason, within and not later than ten days ( 14) of the date of receipt of goods .
To exercise the right of withdrawal, the customer must send a registered letter with return receipt to " Mondo in Miniatura Modellismo Scenico di Crisanti Piero Via S.Maria inammuccia n°10 Todi 06059 (PG)" a notice of termination specifying the description and quantity of products you intend to return .
This communication can be anticipated by email at the address mondiinminiatura.it , provided confirmed by registered mail within 48h .
Our customer service department will re-contact the buyer as soon as possible, advising on the most suitable mode for the return ( in this case the shipping costs are the responsibility of the Customer , in accordance with Legislative Decree no. 185/99 , which provides that the consumer has the right to withdraw without penalty and that the only charge against him are those relating to the return of the product ).
The return of the goods , in a suitable packaging that protects the integrity of the content , must be made to the address above no later than ten days after receipt . Since shipping costs are entirely borne by the customer , the choice of the means to be used will be at your discretion .
As soon as we receive the package with the return , it will be our care to verify the integrity of the purchased item , which must be complete with all original parts ( including any documentation and accessories ): in the case of items damaged or tampered , we may not arrange to refund the amount paid for the purchase of products. ( The integrity of the property returned is an essential condition for the exercise of the right of withdrawal ).
Once evaluated the integrity of the goods, we will refund the amount paid within 48 hours by bank transfer or money order .